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Terms of sale

Summary:

Mille Moi Shop offers the following payment agreement: Klarna (invoice and part payment) – there is no additional fee for invoicing. Upon partial payment, the minimum monthly amount is NOK 95,- plus invoice fee of NOK 45,-

PayPal (Visa / MasterCard) ensures that sensitive information is treated confidentially in relation to safety requirements.

 

Shipping and delivery:

We aim to pack and ship orders within 1-3 working days. If this isn’t possible – we will contact you.

All orders are sent with Posten/Bring – preferably with postal climate neutral servicepakage – expected delivery 1-3 days after confirmed order. Price for selected shipping modules are visible when ordering. Fixed shipping fee/cost in Norway is 119 NOK.

 

 

 

 

 

 

Fixed postage on furniture delivered in Norway is NOK 499,-  – and is brought to your door by Schenker.

Shipping outside of Norway is divided in three zones: zone 1: Denmark, Sweden and Finland. Zone 2: Europe. Zone 3: outside Europe. 

Prices Zone 1 = NOK 290,- Zone 2 = NOK 290,- Zone 3 = NOK 390,- Shipping of furniture outside of Norway must be agreed with us before ordering.

 

Svalbard and Greenland is under zone 1. 

Orders:

Received orders are binding. Fake orders, fraud other criminal activities will be prosecuted.

Withdraw: In our shop you have a 14 days exchange policy. If you want to return something from you order, you do not have to give us a reason, but you have to pay the shipping costs yourself. Upon return, the goods you’re returning have to be in the same condition as they were received, and in unused condition in original packaging. As soon as we receive the item, we will refund the money to you. The chipping charge, however, will not be refunded. Make sure to fill out the return form sent with your order! All customers will receive an order confirmation on e.mail, and there you can find your return form submitted as an appendix. NB! Sales items are not refundable!

Regarding the complaint: Please contact us as soon as possible and we will help fix the problem on an ongoing basis. Make note thar errors may occur, and we take the intact against errors in prices, stock status, volume etc. We will contact you as soon as possible if this occurs.

 

 


Index:

1. Agreement

2. Parties

3. Prices

4. Signing the agreement

5. Orderconfirmation

6. Payment

7. Delivery

8. The risk for the goods

9. Withdraw/Cancel the purchase

10. The obligation on purchase / checking the goods

11. Claim when lack/fault & deadline to submit claim when delay

12. buyers rights in case of delay

13. buyers rights when lack/fault

14. The seller's rights when buyers defaults/failure to fulfill an obligation

15. Guarantee

16. Personal information

17. Conflict resolution


 

Introduction:

This purchase is regulated by the below standard sales conditions for consumer purchases of
items bought online. With consumer sales means sales of goods to consumers who do not primarily act in business activity , and when the seller acts in business with the sale of goods over the internet. The contract is drawn up/prepared and recommended used by the Norwegian Consumer council.
Consumer purchases over the Internet is regulated mainly by the Norwegian Contract act, Consumer purchase Law,
marketing law, consumer regret/withdraw law and commerce law, these laws provide consumer
mandatory rights.Terms of the contract should not be understood as a limitation in the
statutory rights, but poses major parties' rights and obligations for
trade. The seller may choose to offer buyer better terms than those stated in these
sale conditions.
In cases where the contract does not directly provide the solution to a problem, the contract must be
supplemented with relevant laws/statutory provisions.

 

1. Agreement

The agreement between buyer and seller consists of information the seller provides for the purchase of
ordering solution in the webshop/online store (including information about the goods,
quantity, quality, other characteristics, price and delivery terms), any direct
correspondence between the parties (eg e-mail) as well as sales conditions.

When conflict between the information the seller has provided for the purchase in order solution in
the webshop, the direct correspondence between the parties and the terms of use in the sale conditions, the
direct correspondence between the parties and the information given in order solution goes in front of the
sales conditions, as long as it does not conflict with binding legislation.

 

2. Parties

Seller
Company Name:
Contact Address:
E-mail:
Phone: Fax Number:
Registration/organization number:
Buyer is the person placing the order.

 

3. Prices

Prices, which are quoted in the shop include Norwegian VAT.
Information on the total cost the buyer must pay, including all taxes
(VAT, customs, etc.) and delivery costs (freight, shipping, billing fee,
packaging, etc.) as well as specification of the individual elements of the total price, is given in
the order solution before orders are made. (Product Supplies to Svalbard or Jan Mayen will
be sold without the addition of merverdiavgift.1)

 

4. Signing of an agreement

The agreement is binding for both parties when the buyer's order is received by the seller.
A party is not bound by the agreement if it has been writing or typing error in
offer from the seller in order solution in theswebshop or in the buyer's order, and the
other party realized or should have realized that there was such a mistake.

 

5. Orderconfirmation

Once the seller receives the buyer's order, the Seller shall without undue delay confirm
order by sending an order confirmation to the buyer.
It is recommended that the buyer checks that the order confirmation matches
theorder with respect to the amount, product , price, etc. Does the order
and the order confirmation not match, the buyer should contact the seller as soon as possible.

 

6. Payment

The seller may demand payment for goods from the time it is sent from the seller to buyer.

If the buyer uses creditcard2 or debetcard3 upon the payment , the seller may reserve the purchase price on the card when booking for up to 4 days from the order.4

1 See Law of 19 June 1969 number 66 about VAT § 16 .

2 A credit card is a payment card where the consideration for purchase is made afterwards. The credit dealer (credit card company ) sends the cardholder an invoice demanding payment.

3 A debit card is a credit card linked to a deposit account . Use of the card means that the user account is charged and the amount is transferred to the recievers's account

3 When paying by credit card , the law on creditpurchase etc. may apply.5

Offer the seller after billing/ invoicing afterwards, shall the invoice be sent when shipping the goods. Due date should be set at a minimum of 14 days from buyer receives the shipment.

Has the seller a special need to demand advance payment from the buyer , for example by manufacturing purchases , the seller may require this.

Buyers under 18 can only pay directly at the seller's delivery of the goods or delivery of the goods by cash on delivery

 

7. Delivery

Delivery of goods from the seller to the buyer happens on the way , in the place and at the time listed in order solution in the online store/webshop.

If the delivery timeis not stated in the order solution , the seller shall deliver the goods to buyer within a reasonable time and not later than 30 days after the order from the customer. Shall the seller ensure that the item is sent to the buyer, is he obliged to get the item shipped to your destination on appropriate manner and on the usual terms for such transport. Destination is at the buyer unless otherwise is agreed by the parties.

 

8. The risk of the goods/responsibility

The risk of the goods passes to the buyer when the goods are taken over by the buyer according to the agreement . If the delivery time has arrived and the buyer fails to acquire/take over an item that is set to his or her disposal by the agreement, the risk of loss or damage due to characteristics of the product itself is on the buyer.

  

9. Cancel a purchase/withdraw

The buyer may cancel the purchase of the goods after after withdrawal Act/law7. Withdraw means that the buyer can without a reason return the goods to the seller even if there are no fault and even if it is not delivered.
The buyer must give the seller information about the use of the right of withdrawal/return of products within 14 days after the reciept of the goods, prescribed information on the right of withdrawal and return form is received. Does the buyer recieve the regret form and the required information at a later date than when the goods is delivered, the cancellation period starts  to run from the day the buyer receives the return form and information. Has the buyer not received sufficient information or Withdraw/regret form , will cancellation period still go out 3 months after the goods is received. If the buyer has not received information about cancellation rights at all , the deadline will be 1 year.
The message from the buyer to the seller, when use of the right of withdrawal should be in writing, in consideration of evidence.( Withdraw form, e -mail, fax or letter), and it must contain information about how the buyer will return the goods to the seller.4 Cf. . Model agreement prepared by the Joint Committee on Contract Savings Banks Association and Financial Services Association - Terms and Conditions for credit cards and charge cards - consumer relationships paragraph 12 and pattern conditions prepared by the Savings Banks Association and Financial Services Association Payment Card Section 11.5 Law of 21 June 1985 no. 82 on credit , etc 
6 People under 18 can only pay in the aforementioned ways as they can not accumulate debts cf . Act of 22 april1927 the guardianship of minors ( vgml . ) § 2.7 Law of 21 December 2000 no . 105 Information and Withdraw M.W. by remote sales and sales outside a permanent sales ( consumer law ) Using regret/withdraw right Item must be returned to the seller within a reasonable time. The seller is obliged to refund the full purchase price to the buyer within 14 days from the date the seller receives the goods or retrieve note or goods are placed at the seller's disposal. The seller can not set fees for buyer's use of the right of withdrawal , but the seller may require the buyer to pay the return costs. The buyer can examine the product before he or she regret your purchase.The product must still be delivered back to the seller in the same condition and quantity as it was when the buyer received it. Buyer should send the item back to the seller in the original packaging , if possible. The buyer can not regret the purchase of goods which deteriorate rapidly , goods which by their nature 're not able to be returned or for audiovisual recordings (including CDs, DVDs ) or computer applications where the seal is broken . The latter/last mentioned exception applies only if the seller clearly stated whether the conditions for withdrawal of the right of withdrawal on the seal.

 

 

10. Checking the goods

When the buyer receives the item, it is recommended that he or she check if the order is in accordance with the goods ordered, if it has been damaged in transit or if it has any errors/lacks. If the item does not match the order or has any faults/lack/errors, the purchaser must notify the seller when complaints cf . Clause 11 of the contract

 

11. Complaints by deficient order and deadline to submit claims for delay

If there is a defect in the goods , the buyer must within a reasonable time after he or she discovered it, give the seller notice that he or she will invoke the defect. The deadline can not be shorter than two months from the time the consumer discovered the defect/fault . Complaints must still happen later than two years after the buyer took the goods . If commodity or parts of it is supposed to last considerably longer , the warranty period is five years. The delay requirements must be directed to the seller within a reasonable time after the delivery time has arrived/been reached and the goods are not delivered. If the item is paid by credit card , the buyer may also choose to advertise and submit claims directly to the creditor ( credit card company ) .8 Message to the seller or the creditor should be in writing ( e -mail, fax or letter).

 

12. The buyer's rights in case of delay

If the seller does not deliver the goods or supply to late according to the agreement between the parties , and this is not due to the buyer or the buyer side , the buyer can in According to the rules of consumer Chapter 5 after the circumstances withhold the payment, demand fulfillment , terminate the contract and claim compensation.

.
Fulfillment: If the seller does not deliver the goods at the time of delivery, the buyer can uphold the purchase and set a reasonable deadline for fulfilment from the seller. purchaser may not require fulfilment if there is an prevention/obstacle which the seller can not overcome or if fulfilment would result in such a large inconvenience or cost for 8 Law of 21 June 1985 no . 82 on credit, etc. § 8 . 5 for the seller that are significantly disproportionate to the buyer's interest that the seller fulfill. If the difficulty disappears within a reasonable time, consumer can demand fulfillment. 
Termination : The buyer may cancel the agreement with the seller if the delay is significant or if the seller does not deliver the goods within the extended deadline for fulfillment the buyer has specified
The buyer may not cancel the contract while the deadline is running, unless the seller has said he or she will not meet the deadline.
Replacement: The buyer may also claim compensation for losses they suffer as a result the delay from the seller's side see . consumerlaw § 24 . The buyer must submit claim to the seller when complaints cf . This contract section 11 .

 


13. The buyer`s rights with defect


If the item is defective and this is not due to the buyer or the buyer's side,
the buyer can according to the rules of consumer law, Chapter 6 
withhold payment, choose between rectification and replacement, demand pricereduction, demand
agreement raised and compensation from the seller.
Correction or replacement : If the item has a defect , the buyer may require that the seller corrects the defect or replace the same item . The seller may oppose Buyer's demands if the implementation of the requirement is impossible or causes seller unreasonable costs .
Seller shall make the correction orthe replacement within a reasonable time . Correction or replacement shall be made at no cost to the buyer , without the risk that the buyer does not receive coverage of the costs and without significant inconvenience for the buyer. Seller can not make more than two attempts at correction or replacement of the same defect, unless  special circumstances makes further attempts reasonable.
Although the buyer does not require repair or replacement , the seller can offer correction or replacement if this happens without delay. If the seller makes such repair or replacement , the buyer may not demand a price reduction or cancellation.
Price reduction : If the deficiency is not corrected or replaced , the buyer may require price reduction.
Termination/cancel:instead of priceredustion, the buyer can terminate the deal/contract, excet when the defect is mangelen er immaterial.
Replacement: The buyer may also claim compensation for financial losses they suffer because the product is faulty see . consumer § 33 . The buyer must submit claim to the seller when complaints cf this contract section 11 . The rules concerning complaints shall in addition to , and regardless of , the rules of withdrawal and any guarantees  compiled by the seller.

 

14. The seller's rights when buyers defaults/failure to fulfill an obligation

If the buyer fails to pay or meet other obligations under the agreement, and this is not due to the seller or conditions on the sellersside the seller  can in accordance with the rules consumer law, Chapter 9 in the circumstances withhold the goods, demand fulfillment of the agreement, require the agreement raised and compensation from the buyer. The seller may also after 6 circumstances could charge interest on late payments, collection charges and fees when not prepaid unclaimed goods.
Fulfillment: If the buyer fails to pay, the seller can insist on the purchase and require the buyer to pay the purchase price (fulfillment). If the goods are not delivered, the seller loses his right if he delays unreasonably before submitting his claim. 
Termination : in lack of payment or non-payment or other default from the buyer, the seller may terminate the contract . The seller can not terminate the contract after the purchase price is paid . The seller may also terminate the contract  if the buyer fails to pay within a reasonable extension deadline set by the seller . The seller can not terminate the contract during the extended time , unless the buyer has declared that he will not pay
Replacement: The seller may require compensation from the buyer for financial losses they suffer as a result of breach of contract from the buyer's side see . Consumer § 46 . Interest on overdue payment / collection fee : If the buyer fails to pay the purchase price as Agreed , the seller may claim interest on the purchase price after law and Interest When delayed payment 9 by non payment , the claim may , after prior warning , be sent to a collection agency , and the buyer can then be held accountablefor charges under the Act on debt collection and other collection of overdue claims . 10

Fee When uncollected non- prepaid goods: If the buyer fails to collect unpaid goods , the seller may charge the buyer a fee of kr 􀀃􀀃􀀃􀀃􀀃􀀃􀀃􀀃􀀃􀀃􀀃􀀃 + freight turn / return . The fee shall cover a maximum of seller's actual disbursements for delivering the goods to the buyer. Such fees can not be charged buyers under 18 years. 11

 

15. Guarantee

Guarantee given by the seller or manufacturer, gives the buyer rights in addition to the rights the buyer already has  by applicable law. A guarantee therefore implies no restrictions on the buyer's right to claim and complaints for delay or faulty products after paragraph 12 and 13

 

16. Personal information

Unless the buyer agrees otherwise , the seller can only collect and store the personal information that is necessary for the seller to carry out obligations in the light of the agreement. The personal data of the buyer under age 15 can not be obtained unless the seller has the consent of parents. Buyer's personal data shall only revealed to others if necessary for the merchant to implement the agreement with the buyer , or in a legal case.
The seller can only collect the buyer's social securitynumber  if there is an objective need for safe identifying and obtaining such information is required.

9 The Act of 17 December 1976 no . 100 relating to interest on overdue payments .

10 Law of 13 May 1988 no . 26 on debt collection and other collection of overdue claims.

11 fee can not be required from persons under 18 years of age, when these can not accumulate debt see . Vgml . § 2 .

12 See the Law of 14 April 2000 . 31 on the processing of personal data.

7

If the seller will take the buyer's personal data for other purposes , such as to

send buyer advertising or information beyond what is necessary to implement

the agreement , the seller must obtain consent of the buyer at the conclusion of the Agreement . The seller must provide the

buyer information about what personal information will be used for and who that should

use the personal information . Buyer's consent must be voluntary and issued/submitted by an active

action, such as tick/check on a form/chart .

The buyer should be able to easily contact the seller , for example by telephone or e - mail if

he or she has questions about the seller's use of personal data or if he or she

wants the seller to delete or modify the personal information.

 

17. Conflict Resolution/Resolve a conflict

Parties shall endeavor to resolve any disputes amicably(outside judiciary) The buyer can contact The Norwegian Consumer Council for assistance in an eventual dispute with the seller. If no amicable solution is achieved after mediation in the Consumer Council, the parties may request in writing that the Consumer Council promotes the dispute to the Consumer Disputes Commission.13 Resolution of Consumer Disputes Commission is enforceable four weeks after the notice/statement. Before the decision is enforceable , the parties may , upon submission of subpoena to the Consumer Disputes Commission, bring the decision in court

13 See Act of 28 April 1978 no. 18 of the processing of consumer disputes .